Bet365 has been publicly shamed in UK national newspaper The Guardian for allegedly withholding £54,000 ($72,000) of 1 customer’s funds. The bettor, whose identity is recognized to but not revealed by the newspaper, claims that she has been denied duplicated withdrawal requests over a length of months and her only recourse is to simply take action that is legal.

In accordance with The Guardian, the bettor subscribed to an account at Bet365 in mid-April, depositing £30,000 (£40,000) and promptly losing £23,000 ($30,600) on a series of horseracing bets the next day. Bet365 emailed her within hours to inform her that her optimum stake had increased.

But the day that is next hit an upswing, spinning up the £7,000 she had left into £54,000. She was swiftly informed by the operator via email that her wagering limit was indeed decreased to £1 per bet, which Bet365 described as a ‘trading decision,’ claimed the Guardian. She was, however, told that she could wager greater on casino games if she wished.

Nonplussed, the woman asked for her money become used in her debit card, an activity that Bet365’s terms and conditions stipulate should just take between three and five days that are working.

Despite receiving notification that her identification had been fully confirmed, the customer has been waiting over 8 weeks for her money.

What’s Happening?

Instances of online bookmakers restricting the reports of players that fit that the mildew of being a ‘profitable’ professional sports bettor, are well-known, but without having any details in regards to the woman’s identity it’s hard to figure out exactly what’s going on here, or whether she is one.

As being a gambling that is UK-licensed, Bet365 must follow a robust set of laws handed down by the UK Gambling Commission, which include fraud checks and anti-money-laundering measures, and these takes time to iron out if the system has triggered an anomaly, which would appear to function as case.

If she had just been identified as an ‘unprofitable’ customer, from the bookmaker’s point of view, that will explain the restriction on stakes, but maybe not the withdrawal hold-up.

The woman claims that her bank manager has assured her there is absolutely no concern about the source of her funds, which, would fundamentally rule out money-laundering or fraud.

Which departs match-fixing.

Guardian Tight-lipped

The fact that Bet365 refused to comment on the problem suggests that there’s more to this than meets the eye; because normally the public relations division would jump at the chance to chat to the Guardian and grab some free publicity at the same time frame, so we’ve known a few.

Whether knowingly or not, the girl might have bet on races of that the results have now been flagged as suspicious. The Guardian assures us that there is ‘no dispute about the credibility of her bets that are winning’ but we’re not so sure what’s left throw at her here. As well as the article’s refusal to write any details of the correspondence between the two parties, or get into much depth at all concerning the full case, does not assist our plight.

The Guardian is broadly against the gambling industry in britain and rails in its article contrary to the ‘verification’ procedures that can endure withdrawal for customers. But doesn’t it recognize that the online gambling industry is certainly one associated with most heavily regulated sectors in the UK? Would it choose to own no verification procedures at all?

No doubt the lady will get her cash, if it she gets the all-clear, and in the meantime we should probably all simply relax a bit.